FAQ

Frequently asked questions

Which PlanetBox system is right for me?

What are the main differences between the PlanetBox Launch, Rover and Shuttle?


We offer three systems specially tailored for different appetites. The PlanetBox Rover is designed for children and adults with smaller appetites who love variety. The Rover has 5 compartments and includes 2 optional Dippers. The Rover itself holds nearly 4.5 cups of food, which happily satisfies many customers.

The PlanetBox Launch is designed for folks with larger appetites. The Launch holds 30% more than the Rover at nearly 6.5 cups of food, and is designed to hold a 3 course meal. The Launch also comes with a Tall Dipper, which is perfect for dips and dressings. You can also use the glass Satellite Dish in your Launch if you have foods you want to reheat in the microwave or oven.

Our PlanetBox Shuttle can be used as a companion to PlanetBox Rover or Launch. It’s about a third the size of PlanetBox Launch, and features two compartments which hold approximately 3 cups of food. It’s great for snacks and small meals on the go!

Attached are the specific dimensions of our 3 lunch packing systems. To learn more about what to expect when you receive your PlanetBox, check out our video at this link:


Also, if it helps, you can see a variety of packed lunches on our website, here: https://www.planetbox.com/blogs/meal-ideas Planetbox_Physical_Metrics_and_Volume_SEPT2017.pdf




Will the Rover hold enough food for me or my child?


The PlanetBox Rover will accommodate a wide assortment of foods that make a very healthy lunch for most kids and some adults. Many people find that they can pack more food than they originally thought. This is because the top of the PlanetBox lunchbox is raised, so you can pack the bottom compartment high with food.

The PlanetBox Rover fits nearly 4 ½ cups of food when fully packed! Many parents also find that using a PlanetBox helps them not pack too much food for their kids – so no food gets wasted, and kids aren’t being served more than they need.

Here’s a quote from one woman who wrote recently on our Facebook Page: “My nine year old is a BIG kid and a BIG eater… his PlanetBox Rover holds plenty for him for a school lunch.. and the Big Dipper is used for his afternoon snack.”

Many adults find that using a PlanetBox Rover helps them control their portion sizes while still packing a healthy, filling lunch. That being said, every person has their own unique preferences and needs.




What are the differences between the bags you carry?


The Carry Bag is designed to be used with either the Rover or the Launch. It zips all the way open, and you can leave your PlanetBox nestled inside the Carry Bag while you eat your lunch. There are separate pockets for a snack and a water bottle with a 3 inch or less diameter.

The PlanetBox Sleeve is designed to fit the Launch Lunchbox, but will also fit the Rover lunchbox with a little room to spare. It is a sleek, streamlined bag for holding and transporting your PlanetBox. It's slim design is perfect for carrying inside a larger bag.

The Shuttle Carry Bag is the smallest Carry Bag, and is designed to carry only the Shuttle lunchbox. It will not fit either the Launch or Rover PlanetBoxes.




What are the differences between the Launch, Rover and Shuttle magnets?


The Launch, Rover and Shuttle magnets come in different shapes to fit the tops of each lunchbox, and are NOT interchangeable between systems.




Will the Rover hold too much food for me or my child?


If you have a small child who barely eats anything at school and are concerned that the PlanetBox Rover will be too big for them, here are 2 things to note:


1) You do not have to pack each compartment full with food – sometimes just a few grapes or cheese cubes is all that the child needs. The clever compartments are designed so that an empty compartment doesn’t make all the other foods shift around.

and...

2) Many parents find that their child will actually eat more food at lunch when it's packed in a PlanetBox. This is because the food is arranged neatly and attractively in front of the child and the child does not have to waste time struggling with individual containers.




Will the Launch hold enough food for me or my child?


The PlanetBox Launch holds nearly 6 1/2 cups of food in total. The Launch was designed with USDA MyPlate guidelines in mind and most adults and kids find this is an ample amount of food for lunch.




Will the Launch hold too much food for me or my child?


Each PlanetBox Launch compartment does not need to be filled up every day. You may prefer to pack larger-sized foods that take up a lot of space (like large lettuce leaf salads or popcorn), but are not as nutrient dense.




Will Shuttle hold enough food for me or my child?


PlanetBox Shuttle is our smallest lunchbox, and is designed to hold small meals or snacks on the go. The PlanetBox Shuttle will accommodate various foods that make a healthy light lunch or snack for most kids and some adults. Many people find that they can pack more food than they originally thought. This is because the top of the PlanetBox lunchbox is raised, so you can pack the bottom compartment high with food. The PlanetBox Shuttle fits nearly 3 cups of food when fully packed!




Dimensions and Measurements of Our Products


Attached is a chart of Approximate dimensions and measurements of our products. Planetbox_Physical_Metrics_and_Volume_SEPT2017.pdf




Do they have straws?


The BottleRocket has an easy to drink spout for natural sipping motion, no straws!




Does it make a sucking noise?


No, it does not make a loud sucking noise when drinking.




How much does the BottleRocket weigh?


The BottleRocket weighs 7.6 ounces by itself.





How Do Your Products Work?

Will food packed inside the PlanetBox spill or drip into another compartment or out the sides when it is carried and stored on its side? What about packing fruits that might leak some juice?


PlanetBox is designed to keep foods from “touching each other.” When you close your PlanetBox, the top and the bottom meet so that foods will not co-mingle, even when carried and stored on its side.


PlanetBox is not designed to be leak proof. The lunchbox itself is not air tight and it is not designed to hold wet, messy foods like yogurt, dips, and applesauce. We created the Big, Little and Tall Dippers to use for foods such as these. For the larger Launch Box, we also created the glass Satellite Dish.


Here is some information about how to pack messy foods such as fruits:

When packing fruits, the majority work just fine packed directly in your PlanetBox. In our months of testing we have found that most cut up fruits will not create enough juice for there to be any spilling. However, some fruits can be rather juicy – especially melons and citrus. We have found that if you cut and pack these fruits the night before, they can create a lot of juice that can leak if put directly in the PlanetBox. Therefore, we recommend cutting and packing these fruits in the morning (they make a lot less juice that way), or, you can blot the fruit in the morning with a towel to absorb the extra juice. You can also pack them in the Big or Little Dipper (the Rover only), Tall Dipper (Launch or Shuttle only) or the Satellite Dish (the Launch only).


It may be helpful to you to watch some short videos about how to use our systems. If you are interested in seeing them, they can be found on our YouTube Channel here,



We hope that this information is helpful to you in learning more about our systems.




Can I put my PlanetBox or Dippers in the microwave or oven?


Our stainless steel components are not designed to go in the oven or microwave. The glass Satellite Dish base is the only part of our system that is microwave safe.

To learn more about what to expect with our lunch packing systems, check out our video here:




How do the Dippers with the stainless steel lids and bases work?


The Big, Little and Tall Dippers are designed to hold wet, messy foods like yogurt, applesauce, ketchup, dips, creamy or thick soups, thicker dressings such as ranch dressing, etc. Liquid/broth based items (clear soups, soy sauce, etc) are not recommended for use with the Dippers.

If you own a Dipper with the stainless steel top and bottom and you plan on putting warm foods in it, allow the foods to fully cool before placing the lid on the Dipper base. If the foods are not allowed to cool before closing the Dipper, a vacuum seal can be created which will make the Dipper lid very difficult to remove. If this happens, you need to chill the Dipper base and warm the Dipper lid. That should help break the vacuum seal.

If you want to use a Dipper with the stainless steel top and bottom and pack it in the outer pocket of the Carry Bag separately for snacks, you should either pack dry food in it or place a rubber band around it to engage the seal in the lid. The Dipper is designed to fit in the outside pocket of the PlanetBox Carry Bag for easy access during snack time.

The silicone material used for the seal in the lid is a fully cured, synthetic rubber that is inert and stable at high temperatures. The silicone material is tested and certified to be safe from lead, cadmium, mercury and a host of other toxic materials.

The seal in the lid of the stainless steel Dipper top is designed to pop in and out – in order to ensure proper and thorough cleaning. We prefer this approach over attaching the seals with an adhesive as food could eventually get stuck under the seal and become difficult to properly clean. You can remove the seal when cleaning and put it back into place once the lid is clean and dry. If you lose a seal, you can order a replacement through your favourite PlanetBox stockist. A list of stockists can be found here: https://www.treasureu.co.nz/stockists.




Can my child open and close the PlanetBox and Dippers by themselves?


The latch on the PlanetBox lunchbox is designed for 3-year-old hands and older to close and open by themselves. The Dipper can be a little more challenging for little ones – most 3 and 4 year olds can do it, some cannot, but most preschool teachers are happy that they only need to help with 1 or 2 lids as opposed to many! Most 5 year olds and older can remove the lids themselves.




Is PlanetBox designed for children under 3 years old?


PlanetBox contains small parts and is not intended for children under 3 years of age.




Does PlanetBox hold hot foods?


PlanetBox is not designed to retain heat. It does not keep hot foods hot. You can place warm food (not boiling hot liquid) inside your PlanetBox in the morning and it will be room temperature by lunch time.

The only container we have that can be reheated in the microwave or oven is the glass Satellite Dish. The glass dish fits inside the Launch lunchbox only.

Some customers successfully use PlanetBox in their child's hot lunch line at school. They send an empty PlanetBox in the morning and their child brings home their PlanetBox in the afternoon to wash. No trash created!




Does PlanetBox hold soup/liquids?


The Dippers and glass Satellite Dish are designed to hold wet messy foods such as creamy, thick soups, thicker dressings such as ranch dressing, yogurt, applesauce, ketchup, etc. Liquid/broth based items (clear soups, soy sauce, etc) are not recommended for use with the Dippers or Satellite Dish.




How can I keep my food cold?


All our Carry Bags are insulated, and include a place for the PlanetBox ColdKit, which keeps food cold. Additionally, it can help to pack food that needs to stay cold the night before and put the entire lunchbox in the refrigerator overnight– that way the stainless steel lunchbox itself is cold at the start of the day. Add the dry foods in the morning and you are set to go.




How do I draw on the Draw It Yourself magnets?


There are many different ways to draw on the Draw It Yourself magnets and we have tested different writing instruments. In our testing, most crayons and colored pencils work well – crayons did not erase, and colored pencils drawings stayed on well, but could be erased if desired. Some permanent markers did not smudge if you let the ink dry. Regular markers can smudge and rub off, and are therefore not recommended. Dry erase markers will smudge and rub off, as they are designed to do (that’s why they are called “dry erase”), and therefore we do not recommend using them.




Is PlanetBox heavy to carry?


The PlanetBox is lighter than it looks. Rover weighs 19 oz, and Launch weighs 22oz, and the Shuttle weighs 13 oz – less than most Harry Potter books!




The hinge on my lunchbox is a little raised on the sides - is this normal?


It is normal for there to be a space at the back (hinge) of your PlanetBox. In fact, it is an intentional part of the design, to allow for flexing and sealing of the Dippers.

The back of the PlanetBox does not need to be flush with the hinge. The space can be a little more or a little less than what is shown on this picture attached – the variable amount of space will not affect the functioning of the lunchbox.

Our stainless steel items are warrantied for 5 years from date of purchase. If you have any trouble with using your PlanetBox during that time frame, please let us know so that we can help you.





Materials/Safety

Are all your products tested to be safe from lead, phthalates, PVC, BPA and other toxic chemicals?

Our products are independently tested by certified laboratories to be safe from lead, phthalates, PVC, BPA, and other toxic chemicals. We source our materials very carefully, and the very reason we created our products was to offer a non-toxic way to pack lunches.




Is stainless steel a safe material for food?


Our high quality 18/8 (300 SS) and 18/0 (400 SS, not 200 SS) stainless steel is food safe and will not leach toxic chemicals when in contact with food. These types of stainless steel have been used for food storage in many cultures for generations, and are preferred materials for hospitals, commercial kitchens, and other environments where sanitation is a priority.




Is the PlanetBox lunchbox recyclable?


Stainless steel is 100% recyclable, meaning less waste in our landfills. Most stainless steel is also made of approximately 60% recycled content. Your PlanetBox lunchbox is made to last a very long time, so we don’t anticipate that you would need to recycle it any time soon. You can contact your local recycling program about how to recycle your PlanetBox.




What material are the Magnets made out of?


We went to great lengths to ensure that our Magnets would not be made out of PVC/vinyl, which is the most toxic kind of plastic produced and is the standard for most refrigerator magnets. Instead, we made the Magnets out of a synthetic rubber material that has been certified to be safe from toxic materials and is accepted as safe for use in European markets (which have much stricter environmental health regulations than the USA).




How do the Magnets stick to the stainless steel? Magnets don’t stick to my stainless steel refrigerator…


Even though magnets do not stick to all stainless steel surfaces, all stainless steels will have some small degree of ferromagnetism (magnets stick to them). The degree to which they do depends on nickel content relative to the other materials in the alloy. We have chosen 300 series stainless steel for the tray of our lunchbox and 400 series for the lid. The 400 series has slightly less nickel content which makes it better suited to holding the magnets. 400 series is somewhat hard to work with though, so it is not well suited to the lower tray of the PlanetBox assembly due to the deep pockets we form in the sheet material. For the tray, as well as the Dippers, we use the 300 series material which has very good workability properties. Both materials are highly corrosion resistant and completely food safe.




Do I have stains/rust in my PlanetBox?


We understand that you want your PlanetBox to look shiny and spot free, so we’d like to explain where spots can come from, why they are harmless, and how you can remove them.


Some background: On rare occasion we have heard from customers that their PlanetBox is ‘rusting’. They say that what appears on the surface of the lunchbox – usually on the top lid – is rust and it does not wash off. We have replaced a number of these lunchboxes now and in all cases what is present may indeed be rust – but it is not the rusting of the actual lunchbox which is to blame.

PlanetBox is made from high grade stainless steel. This type of material is highly resistant to oxidization (rusting) of the base steel by virtue of the inclusion of other metals, namely Chromium and Nickel. The alloyed metals serve to resist the degradation of the iron in the steel that can come with exposure to atmosphere and in particular, water.

Where do spots come from: If there is a spot on your PlanetBox, it is most likely due to either:

1) A mark left behind from the electropolishing process, which smooths the surface of the metal and makes it shiny.

2) Detergents that contain chlorine bleach. Bleach causes pitting and “eats away” at stainless, and should never be used to clean our products. Common detergents that can contain bleach include many “Cascade” dishwashing products, as well as other brands.

3) Hard water can leave dark spots and stains on your stainless.

4) Magnetic material left from the magnets on top of the PlanetBox, especially if the magnets are accidentally left on during washing

5) Foreign material can attach itself to the lid of the lunchbox and then can proceed to corrode in place. This likely happens when customers wash their PlanetBox with other carbon steel items in their dishwasher or sink. Sharp kitchen knives are a potential culprit, as are rusty baking pans. These little flecks of iron or other contaminants attach themselves to the lid of the lunchbox. After these bits of foreign debris attach themselves to the lid they proceed to rust. If these are left unattended for a very long time they can begin to ‘pit’ the lid of the lunchbox, making very tiny divots in the surface.

6) The Magnets, if they get wet, can cause rust. The Magnets should be removed from the box when not in use and always kept dry. The Magnets should not be used inside the box, only on the lid.


How you can remove spots:
The good news is that spots can usually be removed easily.


Corrosion Spots: Corrosion spots can be easily cleaned up with either some super fine steel wool and a little elbow grease, or a paste of baking soda and vinegar.


Fine Steel Wool: Start by washing your PlanetBox very well under running water. Then take some Super Fine Steel Wool (#000 is one such ranking) and start by lightly buffing the spotted area. Often times it just takes a few strokes under light pressure to remove the spots. If that doesn’t do it, then proceed to work the surface harder with the steel wool pad. This may cause very minor scratches to the surface of the lunchbox, but the tradeoff is that it will almost always remove the offending spots – with no damage to your lunchbox. Rinse with running water as you are going and within no time you’ll have a shiny new PlanetBox to use and enjoy for years more to come.


Baking Soda and Vinegar: Make a thick paste of baking soda and vinegar, and leave on for at least an hour. Try scrubbing it with a sponge and/or some fine steel wool. Rinse and dry.


Hard Water Spots: Hard water has a high mineral content. If it is used to wash stainless steel, then left to set, the water will evaporate and leave behind minerals, such as limestone, which can appear as white spots. To avoid hard water stains, always rinse your PlanetBox after washing, and immediately dry using a clean, dry cloth. To remove hard water stains you can try placing a vinegar-soaked rag over spots for a short period of time, and rinsing and drying promptly. If you are using a dishwasher, place 3 cups of vinegar in first wash cycle and repeat for the next several washes. This should remove the spots.


We have attached some pictures showing how to clean spots off your PlanetBox.
Pictures_of_Cleaning_Spots_from_a_PlanetBox.pdf




Are all your products safe from lead?


Our products are independently certified to be safe from lead, phthalates, BPA and other toxic chemicals.




Are spots or scratches normal on my PlanetBox?


Our stainless steel lunchboxes are formed through a complicated process of machined tooling and finishing by hand. It is normal for there to be small variations between boxes in appearance, and for boxes to have minor finish variations. We do not coat our boxes – they are pure stainless steel. Small scratches, marks, and dull spots can occur and pose no harm or concern for future use. Each box will be unique and there will be variations between the boxes. Some will have more or different marks than others. We do not consider these to be defects – instead, they are part of the normal manufacturing process, and they will not affect the functioning of our new PlanetBox.

We have attached pictures of just a small handful of finish variations that we consider normal, for your reference.
Minor_Normal_Surface_Variations_in_PlanetBoxes.pdf





Care/Cleaning

How do I clean my PlanetBox stainless products?


Be sure to remove the magnets before washing your PlanetBox. PlanetBox compartments wipe down easily with a sponge and mild soap and water. Or, you can put your PlanetBox in the dishwasher. All Dippers and the Satellite Dish are also dishwasher safe.

Do not use bleach or cleaners containing chlorine to clean your PlanetBox. It is best to dry off your PlanetBox immediately after cleaning if you do not want water marks to appear (water marks are harmless, however).

For more information on our lunch packing systems and what to expect, check out our video:




Should I take the Magnets off before I clean my PlanetBox?


Yes! Always take off the magnets before cleaning your PlanetBox. Try storing the magnets on the refrigerator until your PlanetBox is clean and completely dry. And no worries, the Magnets are optional so use them only when you wish.

If you do choose to use the magnets, they are designed to be used on the top of your PlanetBox lid. Please do not put them on the inside of the lid and next to your food. The magnets are not designed to get wet or to come in contact with foods.

For more information on our lunch packing systems and what to expect, check out our video:




How do I clean your bags?


Here are some helpful tips and recommendations on cleaning the bags:

You should wash your bag regularly by either spot cleaning or hand washing it with soap and water. You can fully submerge all of our bags in warm soapy water but make sure to air dry thoroughly with the bag open. Here is short video showing you how to clean your Carry Bag:
Also, you may find it helpful to see some advice from our customers about cleaning techniques that worked well:

1) There has been success with washing bags in the dishwasher.

2) Putting the bag in a lingerie bag on a gentle cycle in the washing machine can work well. However, officially, we can't recommend using your washing machine because there are some models where the bag can get caught in the machine and damaged. Machine washing or drying will void your warranty if the bag gets damaged.

3) You can wash the bag by soaking it in a shallow tub with some liquid detergent or liquid soap and then add one cup of vinegar and one half cup of baking soda. Let the bag soak for 30 minutes and then scrub it if needed, rinse and hang to dry.

Please know that smells, mold and staining are not covered under our warranty, as they are not considered manufacturer defects.




Will my PlanetBox get scratched? Will it dent easily?


PlanetBox is made of polished steel that will show signs of use after years of faithful service. This is normal and safe. Use of ‘brillo’ pads or wire brushes will scratch the surface. As for getting dented, PlanetBox is made of strong, high quality stainless steel, not the thin tin that old-fashioned metal lunch boxes were made of. It is much more durable. That said if you apply an excessive amount of force it may dent.





Maintaining Your PlanetBox

My PlanetBox latch got damaged and now it’s a little loose – can I fix it?


Your latch can be tightened rather simply. You can place your PlanetBox on a firm surface, and open the latch. Then put your thumbs on either side of the top of the latch, and give it a firm push towards the box (away from you). Test the latch now by opening and closing it to see if it is now tight enough. If not, try again a little harder this time. It requires a small but hard push to move the latch wire ever so slightly, but that’s all that is needed to tighten it up.




My PlanetBox got dented in the corner – can I fix it?


PlanetBox is made of a strong gauge stainless steel, and is very hard to dent. That said, if you drop it with enough force, at a specific angle, it's possible that a corner can dent.

Thankfully, a bend in stainless steel is rather easy to fix (as opposed to plastic, which just breaks). All you need is a regular old set of pliers, and a thin soft cloth (like a thin dishtowel). You use the dishtowel to keep the pliers from scratching the metal, but really a scratch wouldn’t actually hurt the metal, it would just be cosmetic. You wrap the cloth around the edge and use the pliers to grasp the bent edge and pull out to straighten it out. It really is that simple.

We like to recommend that people try fixing small issues with their PlanetBox first, as this is the fastest, easiest, and most eco way to get your PlanetBox back in working order.




Fixing the hinge


We are very sorry to hear and see that the metal rod in the hinge on the back of your PlanetBox is loose!

Thankfully, we have an easy fix for this problem. We have attached some simple directions, with pictures, to show you how to fix this. Of course, if these instructions are not helpful to you, please let us know.

We like to recommend that people try fixing small issues with their PlanetBox first, as this is the fastest, easiest, and most eco way to get your PlanetBox back in working order.
PlanetBox_Loose_Hinge_Fix.pdf





Cost/Payment

Why does your product cost what it does?

Most of us are used to the low cost of buying things made out of plastic and designed to be used and thrown away fairly quickly. Our product is different. We use a high quality, expensive material and our products are intricately engineered to function well over time. All this costs more than the disposable items we are too used to consuming.


We realize that our products can be a significant investment for many families. As you know, this is something that you and your child can use every weekday for years to come. It is a high quality product that is not cheap to produce.


Our sincere hope is that people will find the investment worth it for their family. But don’t take our word for it! See PlanetBox's Facebook page for opinions from real users on whether PlanetBox was worth the investment for their family.





By replacing wasteful, single-use plastic and paper containers, you will save money over the lifetime of the product. Also, your PlanetBox allows you to buy food in bulk, which is cheaper and less wasteful than single use containers. For example, a 1 oz prepackaged bag of cheesy crackers costs 87 cents, but 1 oz of those exact same crackers taken from a 12 oz box costs 43 cents – half as much! Those who bring the PlanetBox to work as opposed to eating out will see quicker returns on their investment. Americans spend about 40% of their food allowance on eating out. Reducing these costs will help put some change in your pocket very quickly!





Dippers and Dishes

What dippers can I use with PlanetBox Launch, Rover and Shuttle?


The Big Dipper is designed to be used inside your Rover lunchbox, or packed separately with dry foods to use as a separate snack. It is too short to place inside Launch or Shuttle.

The Little Dipper is designed to be used inside your Rover lunchbox only. It is too short to put inside Launch or Shuttle therefore it will not seal.

The Tall Dipper is designed to be placed inside your Launch or Shuttle lunchbox. It is too tall to put inside the Rover lunchbox.




Will the Satellite Dish only fit inside the Launch lunchbox?


The Satellite Dish is only designed to be used with the Launch Lunchbox. It will not fit inside the Rover or Shuttle lunchbox.




Can I put my PlanetBox or Dippers in the microwave?


No, you can never put metal in the microwave, and our stainless products are not designed to go in the oven. The glass Satellite Dish base is the only part of our system that is microwave safe.




Can my child open and close the PlanetBox and Dippers by themselves?


The latch on the PlanetBox lunchbox is designed for 3-year-old hands and older to close and open by themselves. The Dipper can be a little more challenging for little ones – most 3 and 4 year olds can do it, some cannot, but most preschool teachers are happy that they only need to help with 1 or 2 lids as opposed to many! Most 5 year olds and older can remove the lids themselves.




How does the Satellite Dish work?


The Satellite Dish is designed to be used only when stored inside the PlanetBox Launch lunchbox main compartment. Use of the Dish separately is not recommended. Food can be placed in the glass base of the Dish and heated in the microwave or oven (recommended for temperatures only up to 400 degrees). We do not recommend heating/microwaving the silicone lid – remove before heating. Do not heat on the stove top or broiler. The Satellite Dish is not recommended for use by small children without adult supervision. The glass base of the Dish can break or become damaged if subject to rapid, extreme temperature change, or excessive force. Likewise, the silicone lid of the Dish can tear if subject to excessive force. Please use care in handling.




Dipper Seal help


We have created a super short video showing people how to keep the seal in the stainless Big Dipper lid.

Here are the instructions in writing - Take your empty dipper lid, and put it upside down. Then place the dipper seal on top of the groove for the seal. Then take your empty dipper cup and place it upside down, on top of the lid, and squeeze. This should push the dipper seal into place on the lid. Flip the dipper right side up now, and remove the bottom cup. Now your seal should stay in place inside the lid.




Dipper is stuck


Sometimes you can get a vacuum seal happening from a quick temperature change with the dippers. Try chilling the bottom of the dipper in some ice water (to make it contract slightly), and then turning it over and putting the top of the dipper in warm water (to make it expand slightly). That should take the top off. Of course, if that doesn't help, or you find the top is still too tight, please contact the store where you purchased the Dipper from, and they'll be able to assist you.




What is the best way to close the Sililid Dippers?


When you attach your dipper lid you will want to make sure that it is sealed all the way around the perimeter. The indented dots on the big dipper can be used to guide children on how to close the dipper properly – instruct them to push down on all the indented dots for a complete seal.




Do your SiliLid Dippers work with older style PlanetBoxes?


If you purchased a PlanetBox before August 2016, you can also use our new “SiliLid” Dippers with your original PlanetBox if you desire. It is possible that the latch will be more difficult to close, and that the sides of the PlanetBox will lift slightly when using your new SiliLid Dippers, but it is still possible to use them with your original PlanetBox.


Our new PlanetBoxes that come with SiliLid Dippers are designed to fit them perfectly. For the best outcomes, we recommend using the dipper type that came with your original PlanetBox.




How do The SiliLid Dippers Work?


The Big, Little, and Tall Dippers are designed to hold wet, messy foods like yogurt, applesauce, ketchup, dips, creamy or thick soups, thicker dressings such as ranch dressing, etc. Liquid/broth based items (clear soups, soy sauce, etc) are not recommended for use with the Dippers. The Dippers can be placed inside the lunchbox, or packed separately for snacks.


If you plan on putting warm foods in the Dippers, allow them to fully cool before placing the top on them. Hot foods will create a vacuum that can cause the lid to compress, which can lift up the edges and compromise the seal. Make sure your food is cool before attaching lid.


The silicone material used for the seal is a fully cured, synthetic rubber that is inert and stable at high temperatures. The silicone material is tested and certified to be safe from lead, cadmium, mercury and a host of other toxic materials. Our silicone conforms to U.S. FDA and Europe’s stricter LFGB standards, and is safe from toxic chemicals.

Instruct children to place the dippers flat on a table before removing the lid. The dippers should not be on their side when you remove the lids, or else the contents can spill. When you attach your dipper lid you will want to make sure that it is sealed all the way around the perimeter. The indented dots on the big dipper can be used to guide children on how to close the dipper properly – instruct them to push down on all the indented dots for a complete seal.


If you purchased a PlanetBox before August 2016, you can also use our new “SiliLid” Dippers with your original PlanetBox if you desire. It is possible that the latch will be more difficult to close, and that the sides of the PlanetBox will lift slightly when using your new SiliLid Dippers, but you can still use them with your original PlanetBox. Our new PlanetBoxes that come with SiliLid Dippers are designed to fit them perfectly.

For more information on our lunch packing systems and what to expect, check out our video:





Carry Bags

What size water bottle does the Carry Bag hold?


Our Carry Bags are designed to hold your BottleRocket or a bottle that is 3 inch or less diameter. We do not recommend using bottles with a larger diameter than 3 inches.




Will PlanetBox Launch fit in the Carry Bag?


We recently updated our Carry Bags, so that now they are designed to fit either a Rover or a Launch Lunchbox.




Is the Launch Carry Bag designed to carry a water bottle?


The PlanetBox Launch Carry Bag does not have a specifically designed place to carry a water bottle inside the bag. However, there is a large pocket in the back of the bag that many people use to hold water bottles - see attached picture as an example. Other customers have also reported that they clip their water bottle onto the handle.




Tell me more about the PlanetBox Sleeve


Here's some general information about the Sleeve: The PlanetBox Sleeve is a sleek, streamlined bag for holding and transporting your PlanetBox. It's slim design is perfect for carrying inside a larger bag.

- Designed to fit the Launch, it also fits the Rover with a little room to spare

- Outside made of durable 100% recycled PET (Red and Purple) or Nylon (Black); inside made of coated PEVA for easy wipe down cleaning

- Detachable, adjustable shoulder strap and carry handle perfect for transportation to work and school

- Insulated soft sided walls

- ColdKit can be included inside next to your Launch or Rover lunchbox to keep it cool

- Independently certified to be safe from lead, phthalates, BPA, and other harmful chemicals

- Designed to fit perfectly inside the new PlanetBox Messenger Bag

- 11 × 9 × 2.75 in

- Hand wash, line dry, or wipe clean

We've attached a diagram outlining some of the unique features and benefits of the sleeve. We also made a short video to show the sleeve in action - check it out here:




What are the new features of the updated Carry Bag:


We have recently updated our Carry Bag designs. The latest design has the following features:

  • Fun, new and vibrant colors and patterns
  • A larger pocket on the front to fit your snacks
  • Updated and stronger zipper pulls
  • Clip on the side to attach your keys
  • Handle is attached to the back for easy carrying
  • All Carry Bags Sleeves have all been independently certified to be safe from lead, phthalates, BPA, and other harmful chemicals.
  • The inside is made of coated PEVA for easy wipe down cleaning.





Other

Are PlanetBox products patented?


Our products are protected by US patents 8,328,034, D616,258 and D655,988. More patents are pending both in the USA and in foreign countries. http://www.planetbox.com/pages/patents




Where are your products made?


Our products are designed by us, and made for us by long-standing manufacturing partners in China. Our IcePacks are made in the USA.

When we started our company, we did an extensive search domestically in the USA for suppliers who could manufacture our product. We were unable to locate manufacturing partners within the USA who could meet our needs. The one domestic manufacturer who was willing to partner with us would have charged us a rate that meant we would have to sell the PlanetBox for $300 a piece!

We share many of our customer’s concerns about working conditions abroad, and we work to make sure that the suppliers we choose to partner with provide ethical treatment to their employees and the environment. We visit our manufacturing partners regularly, ourselves, and we have our products independently tested to ensure that that they comply with all applicable safety standards.





PlanetBox Cold Kits

Why did you make the PlanetBox ColdKit?


Not only will the ColdKit keep food stored in a PlanetBox colder for longer, but it will also help keep people safer from food-borne illnesses. A recent study released in the journal Pediatrics showed that less than 2% of perishable items in children’s lunches (ages 3 to 5) were found to be in a safe temperature range. The PlanetBox ColdKit, along with the insulated Carry Bag, will help keep your food cold and your child safe.




How do you use your ColdKit?


Your ColdKit is designed to be frozen and placed inside the Carry Bag to help keep your foods cool until lunchtime. Although the ColdKit is designed to prevent puncturing, it is possible that it may tear. The IcePack is filled with purified water, so it is safe if punctured by chance.


There are 8 small squares on the IcePack. If one square is punctured the other squares will remain unaffected and you can continue to use the IcePack. Here are some useful tips in using your ColdKit -


1) You should freeze the ColdKit overnight before using – and you should freeze the IcePack with the fabric Sleeve on.


2) Remove the ColdKit from the Carry Bag as soon as it comes home to prevent excess moisture inside the Carry Bag.


3) Wash the Sleeve intermittently to keep it clean – remove the IcePack and launder the Sleeve by hand or in your washing machine.


4) Make sure to thoroughly dry the Sleeve before using again.


5) Wipe clean the IcePack as needed.


6) We recommend treating the IcePack with extra care to prevent ripping and puncturing, especially when it is not frozen.

For more information on our lunch packing systems and what to expect, check out our video:




How Can I Keep My PlanetBox Food Cold, For How Long?


Our boxes are not insulated however, all our bags are insulated and will fit the PlanetBox ColdKit which helps to keep foods cold.


If you want your foods to stay cold until lunchtime, the best thing to do is to pack the refrigerated foods the night before and chill the entire lunchbox, without the magnets on it, overnight in the refrigerator. In the morning add the dry foods, the ColdKit, wipe any condensation from the top of the box and apply the magnets, and store the box inside the Carry Bag and you are set to go.


Our ColdKits are not included with our lunchboxes but they can be purchased separately. Here is a link to them -

http://www.planetbox.com/products/coldkit-1?variant=20535653697


The length of time that the box will stay cold is dependent on many factors - ie, what temperature it started out at, what temp it is being stored at, what type of ice pack you use, etc.


We have tested our ColdKit in combination with the PlanetBox lunchbox and Carry Bag on a typical school day. By pre-cooling the PlanetBox in the refrigerator overnight and then placing it inside the Carry Bag with the ColdKit in the morning, a substantial lowering of temperature can be maintained.


The exact temperature maintained throughout the day will depend on the ambient temperature the PlanetBox is stored in for the morning, exposure to direct sunlight or shade, and the number of times the lunchbox is opened throughout the morning.


In our tests, a consistent 40° F temperature was maintained inside the lunchbox while the exterior temperature was 75° F through the morning hours. 40° F is a safe temperature to store perishable foods, according to the USDA.


If a significantly higher exterior (ambient) temperature is anticipated, then we would suggest using two cold packs – one placed below the lunchbox and one placed above – to sandwich the PlanetBox in a blanket of cold throughout the morning. As reminder, the ColdKit can only maintain the cool for as long as it remains frozen. To truly keep perishable foods from spoiling for long periods, store them in a refrigerator.


For more information on our lunch packing systems and what to expect, check out our video:




Will the PlanetBox ColdKit puncture?


Although the ColdKit is designed to prevent puncturing, it is possible that it may tear with rough usage. The IcePack is filled with purified water, so it is safe if punctured by chance.

There are 8 small squares on the IcePack. If one square is punctured the other squares will remain unaffected and you can continue to use the IcePack.

We recommend treating the ColdKit with extra care to prevent ripping and puncturing, especially when it is not frozen.





Food Related Questions

Will PlanetBox keep cut up fruits from going brown?


Once a fruit is cut, nothing can completely stop the oxidization process (that makes fruit brown) from happening. This has nothing to do with whether you pack it in a PlanetBox or not. But there are a few things that other customers have suggested that you can do to slow it down:

  • Prepare your fruit as close as possible to when you're planning to serve it.
  • Use a sharp knife. This minimizes the microscopic bruising.
  • Toss the fruit with lemon or lime juice- the acid in citrus fruits inhibits and slows the chemical reaction causing oxidization. Blot on a towel after tossing.
  • There are also some powders available on the market that you can sprinkle over fruit to stop from browning. Most of these are made from asorbic acid (Vitamin C) and sugar.





BottleRocket

How do I open it?


Your BottleRocket is designed with a unique latch that makes it simple for little hands to open and lock tight. To open the Cap, flip the lock down and push the button to open.




How do I assemble it?


To assemble the BottleRocket pull the front edge of the spout up and align the notch to the cap assembly. Press the spout upwards until the spout pops into place. Align the spout seal into the cap and press to fully seat the spout seal.




How to disassemble the BottleRocket?


To disassemble the BottleRocket push the Spout down and pull the Spout Seal out of Cap.




Does BottleRocket keep warm liquids warm?


BottleRocket is double-walled and vacuum insulated, which means it can keep your warm drink warm. We do not recommend using it for truly hot liquids, as our drinking spout does not aerate your drink as you sip. But warm liquids at safe drinking temperatures work well with BottleRocket.




How long will it keep my drink cold?


The double-walled and vacuum-insulated design will keep your beverage cold for up to 12 hours.




What kinds of materials is the BottleRocket made out of?


Your BottleRocket is made out of three materials: 18/8 high-quality, food-grade stainless steel for the bottle, food grade silicone rubber for the spout and spout seal, and recyclable polypropylene for the cap and base.




Is it BPA safe?


Yes! All materials are independently certified to be safe from BPA, lead and phthalates.




How do I clean it? Is it dishwasher safe?


Yes, it is dishwasher safe! Unlike other bottles, ours is designed so that parts can get thoroughly cleaned. To clean; disassemble all Cap components and place the Cap Assembly, Spout, and Spout Seal in the cutlery basket. Place the Flask in the top rack. The Base is intended to and should stay attached to Flask when washing.

Everything can also be hand washed with warm soapy water.




What types of cleaners can I use on it?


When cleaning, use warm soapy water. Do not use cleaners containing bleach, chlorine, abrasives, or other harsh chemicals.




Can I buy the BottleRocket by itself?


The BottleRocket is designed to fit perfectly in your PlanetBox Carry Bag. It can be purchased by itself or as a complete set.




Can I buy a new Spout?


Yes! Please contact your favourite PlanetBox stockist to purchase.




Can I change out the cap color?


Yes! Please contact your favourite PlanetBox stockist to purchase.




Strange taste?


If your BottleRocket parts seem to be retaining flavors or smells, you can either try one of the following:

1) Soak the parts overnight in diluted vinegar and then wash in hot, soapy water.

or

2) Soak the silicone pieces in 3 percent hydrogen peroxide for twenty four hours and then wash in hot, soapy water.




What is the warranty?


By taking care of your PlanetBox products, you can expect years of dependable service. PlanetBox, LLC. warrants all PlanetBox stainless steel products to be free from defects in material or workmanship for a period of 5 years from the date of original purchase. Plastic cap and spout parts are warranted for 1 year. Any problem that is caused by abuse or negligence is not covered. Normal wear and colour fading are not covered. Scuffing and staining are considered normal wear and tear and are not grounds for a warranty replacement. Please contact the store where you purchased the item from for warranty.




You say that no plastic comes into contact with your drink, but your cap and base are made of plastic – how does this work?


The food silicone rubber drinking spout cover the entire plastic cap, so that your drink inside only touches stainless steel and silicone rubber.




Is it sweat proof?


Yes! Your BottleRocket unique double-walled and vacuum-insulated design will prevent it from "sweating".




Can you put customized logo’s on it?


It is not recommended that you apply or engrave logos to your BottleRocket.




How much does it hold?


Your Bottlerocket is designed to hold 11 ounces.




Does it come in different sizes?


At this time, this is the only size that BottleRocket comes in.




Does the Cap stay open or will it hit you in the face when drinking?


The BottleRocket is designed with a spring to stay open while drinking, so it will not fall in your face.





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